Welcome

Welcome to my Burning Designs Etsy shop! All my items are handmade - I trace, burn and oil pencil the finished designs. Each item is unique and special, even if I have done the design before. Each piece of wood is different and responds to the burning process in its own way, so no two pieces of artwork will ever be quite the same.

I invite you to look around, and feel free to ask questions! My goal is to create satisfied, happy customers who fall in love with their purchases. If you would like to place a special order, please contact me so we can work together to create the piece that you have in mind. And as always - thank you for visiting :)

Payments

All payments through the Etsy shop will be done through PayPal or credit card (unless someone was sweet enough to give you an Etsy gift card!). This is one of the safest ways to purchase and provides protection to both the buyer and the seller.

Shipping

If you place an order for a ready-made item, it will ship within 2 business days. If there is any delay in that shipping time, I will contact you immediately. For custom items, it can take between 3-7 business days to complete the item and have it shipped, depending on how detailed the artwork is. If you require a special size or kind of wood, it may take even longer, so please contact me for specifics.

Shipping within the United States will likely be done by UPSP Priority Flat-Rate Boxes. This was determined to be the most economical choice for my customers based on the final weight of the package, including all wrapping and packaging materials (particularly for the boxes). If you need something quicker than what my policy states, you are welcome to contact me and I will do my best to accommodate you.

If you live in the local PDX area and would prefer to pick up your order rather than having it mailed, use coupon code SHIPPDX to remove the shipping cost :)

Shipping to all other countries will be based upon what is most economical for the particular item shipping. If I overcharge for shipping by anything more than $1, I will gladly refund the difference.

***PLEASE NOTE*** If you are an International Customer, you are responsible for any/all customs fees.

While I generally have faith in the shipping companies, I cannot be held responsible for items lost in the post. I will, however, do everything I can to help make things right. In addition, any customs fees are the responsibility of the customer - please be aware of any duties/taxes for your country.

Refunds

I will always do my best to create an item that you will love. Be aware that there may be slight differences between the photos listed and the actual items due to the handmade nature of the product and the variations within the woods themselves. Having said that, if you are ever unsatisfied for any reason, please contact me within 7 days of receipt and I will do my best to "take care of business", either via refund or item exchange.

**CUSTOM ORDERS** with identifying information (names, etc.) are *NOT* returnable, as I typically send multiple photos during the process to ensure your order is as you envision it. I will spend many hours working on a piece hand-crafted to your specifications, and will not be able to list it in my shop. If you have questions regarding this policy, please do not hesitate to contact me!

Additional

My shop policy is that I *will not* practice copyright infringement, in line with Etsy's store policies. That means I will not list anything that includes licensed characters. If you are looking for something custom, please convo me. I apologize for any difficulties that may cause, but I will not change that policy.

REVIEWS/FEEDBACK: Etsy has recently replaced its existing Feedback system with a ‘Review’ option based on a star rating. Buyers have a certain timeframe in which they are able to leave a review, and in conjunction with this function the Etsy system will send out “reminders” if a review has not been left. Burning Designs would like to assure all buyers that any “review reminder” emails or messages that they may receive from Etsy DO NOT originate from our shop. We hate being nagged just as much as you do! However, please accept our sincere thanks for any positive reviews that you may choose to submit.

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